With a Smarttech Managed Helpdesk Services you can maintain a lower cost base than investing in your own help desk environment.
The Smarttech Helpdesk is central to all of our support services. We provide responsive, friendly human assistance on hand, whenever you need it. With proactive help desk services from Smarttech you get monitoring, protection and expertise to do just that.
The Smarttech Managed Helpdesk Services will provide monitoring that alerts you to important changes before they become problems, and allows us to show you where you need to plan for growing needs. Smarttech will provide frontline helpdesk support and full proactive monitoring on a 24 x 7 basis. Monitoring will cover all of the server hardware, routers, bandwidth and key applications in place.
Day and night, 365 days a year, our experienced support engineers are on hand to rapidly assess and solve support issues using our multi award winning service desk.
World Class Service, Guaranteed!
Our Service Level Agreements are clearly defined with all of our clients and then integrated into our service desk. We always ensure the appropriate level of response within the agreed time frame.
Our clients are always kept in the loop. You have a dedicated customer portal with a full knowledge base of all previous tickets. You are constantly up-to-date from the moment a case is raised right through to its successful resolution.
Remote Support Tools
We use a variety of remote support tools including VPN and remote access software.
Our primary goal is to resolve your tickets directly from our Helpdesk but there are some instances where an onsite presence is absolutely necessary. When required we will provide onsite engineers to your business premises.
Ensuring Best Practice
A comprehensive framework for IT exists under ITIL guidelines. All of our service desk procedures are mapped to this framework.